Frequently Asked Questions

You have a question, we have the answer.

  1. What cities do you serve?

We currently service the following towns / cities:

Briarcliff Manor, Buchanan, Chappaqua, Cortlandt Manor, Croton on Hudson, Jefferson Valley, Montrose, New Castle, Ossining, Peekskill, Pleasantville, Yorktown.

2. How do I schedule a laundry pickup?

From our Home page, click on the Services page. Halfway down the page you will see where you can select your service, schedule your pickup and complete your purchase. Please know, your appointment is not complete until you have fully checked out.

3. Will you provide me with a laundry bag before my first pickup?

No. On your first pickup please place your laundry in a sealed bag, with any specialty wash needs in their own separate bag. We will return your laundry in one of our reusable laundry bags. This is yours to keep for your next order.

4. Do I have to be home, or meet your driver for pickup or delivery?

Absolutely not. We know your time is valuable and our goal is to make things easy. Feel free to leave your bag(s) out for us on your doorstep or porch. Let us know when you are completing your order if you would prefer your clean items be left on your doorstep or porch.

Please note, we charge a $15 missed pickup/delivery fee for appointments where the laundry is not placed outside and no one is available.

5. Do you have a minimum per order?

With our per bag package - yes, regardless of how little laundry you send us, we charge a minimum of $40 per bag.

6. Is there a maximum weight per order?

There is no maximum weight per order. However please note, orders weighing more than 50 lbs. may take more than 24 hours to process. We will let you know upon service request.

7. Do you check clothing labels for laundering instructions?

No we do not. We wash everything you send to us in cold water and dry on medium heat (excluding delicates.) Please only send us items that can be washed in water.

8. Can you clean large items, like comforters, sleeping bags and dog bedding?

Yes we can! Just bag it and we will wash it!